FAQs
Can I enroll with Aggregate.EnergyTX if I currently get my electricity from a municipality?
No. Most Public Utilities Commissions have only allowed investor-owned utilities to participate in electric choice. Municipal electric cooperatives do not participate in electric choice.
Can I enroll with Aggregate.EnergyTX if I have an outstanding balance with my local utility?
If you regularly pay your invoice on time and have an outstanding balance only occasionally, you can enroll in Aggregate.EnergyTX. If you consistently have an outstanding balance, many REPs will reject such an enrollment.
Do I need to call my local utility to cancel service?
No. After you choose to sign up, Aggregate.Energy representatives will complete a set of checklists, including making sure your new enrollment has been officially approved and accepted by the new supplier.
When will my service with Aggregate.EnergTX begin?
The service will begin on the start date listed on the enrollment form.
Are there any switching fees?
No. We work very closely with suppliers, and our suppliers rarely charge our customers these types of fees.
Will I have an early termination fee?
Yes. If you choose to switch away from your supplier, there may be an early termination fee assessed on your last bill. However, our goal is to “run as one”; you won't have much reason to switch anyway.
Will I have to enter into a contract?
Yes. Everyone who has electricity has a contract, either short-term, such as 3 months, or long-term, like 36 months (3 years), but a contract needs to be in place. If a contract is not in place, customers are usually charged on a monthly-variable basis, which is very costly to consumers.
What price plans are available?
We secure fixed-rate electricity plans for residential and small commercial customers in deregulated territories.
What information is needed to enroll with Aggregate.EnergyTX?
Our enrollment form includes all standard necessary information to register as a client, such as name, service address, billing address, contract information, and some form of ID to validate the enrollment.
How do I enroll with Aggregate.EnergyTX?
To subscribe to weekly pricing reminders, just subscribe to our mailer. If you want to Join immediately, please visit www.aggregate.energy and fill out the enrollment with your start date. Aggregate.Energy will contact you promptly with your current pool prices.
How can I access my account and statement history for my Aggregate.EnergyTX account?
Aggregate.EnergyTX will ensure enrollment, set up the "MY ACCOUNTS" page, and set up AutoPay and send all the credentials to the customers. Participants will have direct access to their personal "My Accounts" page.
How can I see my energy usage?
Your energy usage is available on each month’s invoice. You can also request a copy of your usage for the last 24 months by emailing: save@aggregateenergytx.com.
How do I change the email address to which my statement is sent?
Customers will be able to change the email address on the portal provided or directly contact Aggregate.EnergyTX to have it updated.
How will I get my bill?
On the enrollment form, you can specify email delivery or postal service (or both) to ensure you receive the bill.
How do I pay my bill?
Suppliers give the best rates to clients who opt for AutoPay. That is why Aggregate.Energy will help you autopay your accounts upon enrollment.
How will I be billed for the amounts I owe to Aggregate.EnergyTX?
If you decide to join our pool, you will be charged $5 per month for the membership fee. We charge that in annual amounts of $50, roughly another 15% savings. A receipt is provided.
When will I receive my first bill with Aggregate.EnergyTX charges?
You will never receive a bill from Aggregate.EnergyTX. You will simply receive the monthly invoice from the supplier we chose to enroll with. As we help you set up your account, your bills come in the regular mail or email.
What else do I get as a member of Aggregate.EnergyTX?
Aside from contract price management, Aggregate.EnergyTX aims to educate the public by communicating regularly on matters related to residential energy conservation, solar energy options, local weather, and other viable information to keep you informed.
Who do I contact if I am interested in partnering with Aggregate.EnergyTX for a governmental aggregation?
At this time, Aggregate.EnergyTX is for private groups of people who sign up as individuals to a voluntary pool. We do not have a government aggregation missions objective at this time.
What is an aggregation?
Aggregation is when a community joins together to act as a single, larger customer that buys energy for its members. A large buying group may be able to gain buying power to get the best value for the group’s energy needs.
Does Aggregate.EnergyTX offer a renewable energy plan?
Yes. Many of our members require energy plans that are only sourced from green initiatives. Any customer can request a 100% renewable energy plan.
I’m moving. How do I transfer service?
Email or call us, and we will send a TRANSFER OF SERVICE Letter and complete the transfer on your behalf.
What happens if I move before my agreement ends?
Most customers transferthe service to the new location. In the event you would have to move,Aggregate.EnergyTX will make a case for your early termination to be waived, butthat is not guaranteed.
What is customer choice?
We all have the power to choose an electricity and natural gas supplier. If you are located in a deregulated state, you can choose who supplies your generation and transmission services and what price you pay for it. This allows Aggregate.EnergyTX to choose the supply plan and contract length that works for you. To learn more about how energy choice works and its benefits, click here.
How do I renew my agreement?
As an Aggregate.EnergyTX member, the renewal time is the most important time. The idea is that your account will end with many more participants keeping our buying power growing at each renewal period. Aggregate.EnergyTX experts are always creating a hypercompetitive environment between the suppliers. Many times, we secure the renewal many months in advance of the current contract ending. This forward-looking strategy helps us get some favorable rates from the suppliers.
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